This notice describes how medical and dental information about you may be used and disclosed, and how you can get access to this information. Please review it carefully.
Flower City Dental of Gates is a dental practice located in Rochester, NY. We are required by law to maintain the privacy of your protected health information, to provide you with this notice of our legal duties and privacy practices, and to notify you in the event of a breach of your unsecured protected health information.
We may use and share your dental and health information to provide you with dental care. For example, your dentist may share information with a specialist if you are referred for additional treatment.
We may use and share your information to bill and receive payment from your insurance company or other payer. For example, we may send your diagnosis and treatment details to your insurer to process a claim.
We may use and share your information for our practice operations, such as quality improvement, staff training, and scheduling. This information is used internally and is not shared externally except as permitted by law.
We will share your information when required to do so by federal, state, or local law, including reporting to public health authorities or in response to a court order.
We may contact you to remind you of an upcoming appointment or to follow up on treatment.
You have the following rights regarding your health information:
You may request a copy of your dental records and health information. We will provide access within 30 days of your request.
You may request a correction to your records if you believe information is incorrect or incomplete.
You may request a list of instances where we have shared your information for purposes other than treatment, payment, or operations.
You may request that we limit how we use or share your information. We are not required to agree to all requests, but we will consider each one.
You may request that we contact you in a specific way — for example, by phone only, or at a specific address.
You may request a paper copy of this notice at any time, even if you agreed to receive it electronically.
We maintain physical, administrative, and technical safeguards to protect your information. Our website does not use tracking pixels or client-side analytics that collect personal data. Contact form submissions are handled through HIPAA-compliant infrastructure. Our website analytics use Plausible Analytics, which collects no personal data and no cookies.
To exercise any of the rights listed above, or if you believe your privacy rights have been violated, please contact us:
Flower City Dental of Gates
📍 2765 Buffalo Road, Suite #2
Rochester, NY 14624
📞 585-485-0292
✉ flowercitydentalofgates@outlook.com
You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights at:
https://www.hhs.gov/ocr/privacy/hipaa/complaints
We will not retaliate against you for filing a complaint.
We reserve the right to update this notice at any time. The current version will always be available on our website and at the front desk of Flower City Dental of Gates. The effective date at the top of this page indicates when the most recent version was adopted.
